Delivery FAQ's
Covering everything from estimated delivery times, to tracking information.
Silicone straps: To the UK, allow an estimated 6-12 business days for delivery. To Australia & New Zealand, an estimated 7-14 business days. To Singapore, an estimated 5-10 business days.
Braided Loops: To the UK, allow an estimated 6-12 business days for delivery. To Australia & New Zealand, an estimated 7-14 business days. To Singapore, an estimated 5-10 business days.
Nylon straps: To the UK, allow an estimated 6-12 business days for delivery. To Australia & New Zealand, an estimated 7-14 business days. To Singapore, an estimated 5-10 business days.
Kitkah.com currently delivers to the UK, Singapore, Australia & New Zealand.
Tracking is available within 1-3 days. Details are supplied once the items have been shipped. You will get an email of shipping confirmation with the tracking number. If no email is received, please contact our support team at support@kitkah.com, or leave a message on the live chat.
Sometimes it takes a few days for our delivery partners to scan and track your items. If a scan is missed, it may look like your package has not moved for several days. When in actual fact, the package is still in transit & moving along correctly. The situation usually resolves itself within a few days. If no movement is seen within 5 business days of the expected estimated delivery date, please contact our support team at support@kitkah.com, or leave a message on the live chat.
It is rare, but on occasion your order may take longer than our estimated delivery times stated above. This may be due to potential customs issues or an unforeseen delay in processing by our delivery partners. Often circumstances out of our control. As always, you are welcome to contact our support team at support@kitkah.com, or leave a message on the online chat.
Generally, customs tax does not apply to our product. This is, of course, dependant on the specific country's rules and regulations, as well as order values etc.. Any charges on a parcel must be paid by the person receiving the parcel. Kitkah.com is not liable, or responsible, for any cost incurred.
